Privacy Policy

Website Privacy Notice

The website is operated by Madhouse Media Ltd. The privacy of our users is extremely important to us and therefore we encourage all users to read this policy very carefully because it contains important information regarding:

Who we are;
How and why we collect, store, use and share personal information;
Your rights in relation to your personal information; and
How to contact us and supervisory authorities in the event that you have a complaint.

Who we are:

At Madhouse, we’re a bunch of experienced professionals who are all about helping your business succeed. We’re not your average team – we have in-house experts in Graphic Design, Marketing, Web Development, IT Solutions, Training, Print And Embroidery.

From complete brand re-designs to strategic marketing campaigns, we have done it all.

But, what really sets us apart is our collaborative approach. We take the time to understand your business and goals, so we can deliver solutions that truly make a difference.

Whether you’re just starting out or ready to take your company to the next level, Madhouse is here to help you reach your goals.

You can be provided with a copy of any personal data concerning you that we process, unless that would affect the rights and freedoms of others. You can also be provided with information on how that personal data is processed by us.
You can have us rectify any personal data of yours that we hold that is inaccurate or incomplete. In certain circumstances, you can also ask us to erase or restrict the use of any of your personal data that we process.
You can object at any time to our processing of your personal data on grounds related to your particular situation.
You can object at any time to our processing of your personal data for direct marketing purposes.
You can exercise any of the rights listed above by contacting us using the details at the bottom of this notice. If you are unhappy with any aspect of how we processed your personal data or your request to exercise a right, you can lodge a complaint with the Information Commissioner’s Office.

Madhouse Media Ltd is committed to protecting your right to privacy as a user of our website. It is our policy to respect the privacy of private communication.

The information you provide to us will be held for Madhouse Media Ltd on secure servers based in the UK. We will not transfer it, or authorise its transfer, outside of the UK.

We collect basic information about our website visitors in order to help us continually improve the products and services we offer and so that we can enter into commercial arrangements.
Madhouse Media Ltd will always adhere to UK Data Protection Legislation which, from 25 May 2018, includes EU Regulation 2016/679 General Data Protection Regulation (“GDPR”).

Other than as stated below, we do not hold or use any information that you provide, or which we collect, outside the European Economic Area (“EEA”), nor do we transfer it to, or share it with, others within or outside the EEA (except when we believe in good faith that the law requires it).
This Privacy Policy only relates to the Madhouse Media Ltd website and does not extend to your use of the Internet outside of the Madhouse Media Ltd website.

What Data do we collect?
We collect the following non identifying, website visitor data automatically –

IP address
Country of internet connection
Web browser type
Operating system type

What personal data fo we collect and use:

We collect the following information that you provide to us:

Email Address
Telephone Number

Sensitive personal information:
Sensitive personal information includes any information to the following:

Your genetic data
Your biometric data
Your ethnic origin
Your political opinions
Your religious beliefs
Whether you belong to a trade union
Your physical or mental health condition
Your sexual orientation
Whether you have committed a criminal offence

We may request that you provide sensitive information, but if we do, we will in every instance explain why we are requesting it and how we intend to use it. We will only collect your sensitive personal information with your explicit consent.

What do we use this data for?
The data we collect automatically is used for analytic purposes only. This data helps us keep track of our website promotions and allows us to make sure we are targeting the correct geographical internet audience.

The data collected when you submit an enquiry via the contact form is used for communication with you as a potential or current client.
Our processing of your personal data given during a website enquiry is in our legitimate interests and is necessary to contact you regarding your enquiry.

Our use of your personal data is limited to that which is reasonably required in order to provide our service to you and to make improvements to that service which benefit both us and you. We do not use your personal data for any reasons not stated in this Privacy Policy and never use it in an excessive manner that is disproportionate to our aims of providing and improving our service or in a way that is contrary to your interests.

How Long Do We Keep Your Personal Data?
The personal data that you provide when contacting Madhouse Media Ltd is retained until you ask us to delete it.
You can request that we delete your data by contacting –

How and Where Do We Store or Transfer Your Personal Data?
We only store your personal data in the UK. This means that it will be fully protected under the GDPR.
Any data you provide via this website is transmitted using SSL encryption. We then receive the enquiry via secure email which is stored on a secure, UK based server with CWCS.

Emails are viewed either via an office PC, or via our smartphones, both of which use a secure connection to the email server and are regularly scanned for malicious software and viruses.

Do We Share Your Personal Data?
We do not share your data with any third parties unless they are working as subcontractors to our company and need to contact you regarding work being carried out.
Only directors and employees of our company have access to contact data which you provide. This data is only supplied as and when necessary to contact you.

What Are Your Rights As A Data Subject?
Individual data subjects have the following rights under the GDPR which we will always work to uphold –

The right to be informed about our collection and use of your personal data (as described in this Privacy Policy).
The right to access your personal data by means of a subject access request. You can do this by contacting us (see below).
The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. You can do this by contacting us (see below).
The right to erasure. You can do this by contacting us (see below).
The right to restrict or object to our processing of your personal data for particular purposes. You can do this by contacting us (see below).
The right to data portability. This means that you can ask us for a copy of your personal data to re-use with another service or business. You can do this by contacting us (see below).
Rights relating to automated decision-making and profiling. We do not, however, use your personal data in this way.

For more information about our use of your personal data or exercising your rights as outlined above, please contact us.
Further information about your rights can be obtained from the Information Commissioner’s Office. You also have the right to lodge a complaint with the Information Commissioner’s Office if you feel that your rights have been breached.

How Can You Access Your Personal Data?
If you wish to make a data subject access request, please do so in writing, sent to the postal address shown below, clearly marking your correspondence as a subject access request.

We do not normally charge for subject access requests unless they are ‘manifestly unfounded or excessive’ (e.g. repetitive). We will respond to your subject access request within one month of receiving it. In the unlikely event that your request is particularly complex, a further two months may be required but we will keep you informed if this is the case.

Monitoring and recording communications:
We may monitor communications such as emails and telephone calls for the following purposes.

• Training
• Quality assurance
• Fraud prevention
• Compliance

Other websites
Madhouse Media Ltd website ( may contain links that make it easy for users to visit other websites. If the user uses the links to leave the website and visit a website operated by a 3rd party, Madhouse Media Ltd does not have any control over that website.

Accordingly, Madhouse Media Ltd cannot be responsible for the protection and privacy of any information which users have provided while visiting such websites. Users should exercise caution and look at the privacy statement applicable to the website in question.

How we use your personal information:

We collect information about our users for the following purposes:

• To identify and manage accounts
• Process orders/course bookings
• Conduct research
• Statistical analysis

We may use your personal data as part of our service provision for:

• Websites
• Domain Registrations
• Finance – Ordering and invoicing
• Service Level Agreements and Contracts
• Licensing
• IT Support, Disposal & Backups

Who your information may be shared with: We may share your information with:

Law enforcement agencies in connection with any investigation to help prevent unlawful activity

How To Contact Us
We are contactable by email at

Changes To This Privacy Policy
We may change our Privacy Policy from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection. If we already hold the contact information you have provided then we will contact you to make you aware of any future changes.

Madhouse Media Ltd is incorporated and registered in England and Wales with company number 11356598 and whose registered office is at 9a Lumley Court, Drum Industrial Estate, Chester Le Street, County Durham, England, DH2 1AN